FAQ

  1. What types of items can you embroider?
    We can embroider a wide range of items, including clothing (such as shirts, jackets, hats), accessories (like bags, backpacks), home textiles (like towels and linens), and promotional products (such as company logo merchandise). Feel free to ask us about specific items you have in mind. You can also bring your own Items and we will embroider them as well.
  2. Can I provide my own designs for embroidery?
    Absolutely! We welcome custom designs. You can provide your own artwork, logo, or text, and we’ll work with you to ensure it’s embroidered to your satisfaction.
  3. What is the turnaround time for embroidery orders?
    Turnaround times can vary depending on the size and complexity of the order. Typically, small orders can be completed in as little time as 48 hours, while larger or more intricate projects may take longer. We’ll provide you with an estimated completion date when you place your order.
  4. Is there a minimum order quantity for embroidery?
    No, we don’t have a strict minimum order quantity. We accept orders of all sizes, from single pieces to bulk orders. However, larger quantities may be eligible for volume discounts.
  5. What file formats do you accept for custom designs?
    We prefer vector formats like .ai or .eps for the best results, but we can work with other common formats like .jpg, .png, and .pdf. Our team can assist you in converting or digitizing your design if needed.
  6. Can you match specific colors for embroidery thread?
    Yes, we offer a wide range of thread colors to choose from, and we can match colors based on your requirements. You can provide Pantone or RGB values, or we can help you select the closest match.
  7. Do you offer rush services for last-minute orders?
    Yes, we offer rush services for urgent orders, depending on our current workload and the complexity of the project. There will be an additional charge for the rush order. Please contact us directly to discuss your specific needs and timeline.
  8. How do I care for embroidered items?
    Typically, embroidered items can be machine washed and dried, but it’s best to follow the care instructions on the garment’s label. Avoid using bleach or harsh detergents to preserve the embroidery’s quality and color.
  9. What is the cost of embroidery services?
    The cost varies based on factors like the complexity of the design, the number of stitches required, and the quantity of items. We’ll provide you with a detailed quote once we review your design and order specifications.
  10. Do you ship orders, and what are the shipping fees?
    Yes, we offer shipping services both locally and internationally. Shipping fees depend on the destination, shipping method, and the size of your order. We’ll provide you with shipping options and associated costs during the order process.